|Frequently Asked Questions|
Welcome to Subterania Music. Founded in 1996 in Cape Town, South Africa, operating via Mail Order business only. Here you will find a large collection of rare music available for order Worldwide. South African band merchandise and international merchandise will be available for international orders. All instant payments have been stopped until we have updated all prices and availability, however customers can still order and will be advised via email on their orders.
South African Orders : Payment is Thawte secured by Virtual Card Services via your credit card. No C.O.D. [international orders accepted] Please note South African C.O.D. Orders need to be paid upfront via EFT [Electronic Fund Transfer] into our banking account. Choose Local [SA] Shipping.
For MP3 downloads : choose MP3 downloads [no shipping fee]
Currency conversion in:-
Payment Options :
1 : Credit Card [CC] Payment accepted through VCS - 5 currencies accepted. South African shoppers only.
2 : EFT : Choose EFT option, When accepted - the site will Bring up our banking details, once donw and the proof of payment is sent to us via email or fax, we will process the order. No C.O.D. accepted due to failure of customers in the past to pay.
Shipping Options :
1 : Local Shipping : Sent via Speed Services to your nearest convenient Post office Counter or PO Box where you will collect in your own leisure. A Tracking number will be sent to you prior collection. This is for all SOUTH AFRICAN customers residing in South Africa.
2 : International Shipping : Choose the option if not in South Africa.
3 : No Shipping [mp3 Downloads] : Choose this option if your order is ONLY for MP3 downloads.
How it works
All the titles on this site is readily available at our suppliers. In the case if the ordered item is not in stock at the time of the order, the product will be placed on back order until it is restocked a the supplier. The waiting period is clearly indicated in the details of the product. This is an estimate and could vary, however lengthy waits will be advised and money refunded and credited.