Terms and Conditions

  1. Terms and Conditions

    Subterania Music is a business in the music entertainment industry that specialise in selling local and import CD’s, DVD’s, Merchandise, Movies, Concert Tickets and other paraphernalia in the alternative and metal music genre.  Please note the different shipping times as most of the titles have to be imported in or located at South African record labels.

  2. Return / Refund Policy

    Returns — 30 day unconditional guarantee on faulty products
    Worn or washed t-shirts may not be returned.

    The provision of goods by Subterania  Music is subject to availability. In cases of unavailability, Subterania Music will refund the client in full within 30 days. Alternatively, if not in stock, the customer will be contacted and advise of similar choices of particular items, ie. If Metallica “Master of Puppets” LARGE T shirt we advise on a similar t shirt like Metallica “Death Magnetic Tour” is in stock. Cancellation of orders by the client will attract a 30% administration fee and must be cancelled before the order is shipped.

    Due to the high rate of music piracy, orders already received by clients in good condition cannot be returned. Should you receive an incorrect, faulty or damaged item, you must notify Subterania Music within 48 hours of receiving the item by Contacting Us, You will then be entitled to return the item to Subterania Music.

    Subterania Music will replace the item with another copy of the same item and deliver it to you at no additional cost or where Subterania Music is unable to replace the item, refund you the purchase price of the item (including the original delivery and your return postage costs) in full.

    No returns or refunds on SALE items. The Sale is final. If further discounts are seen off the price, this is incorrect and we have the right to cancel that part of the order and refund the customer. We have the right to cancel any order and refund the customer within 48 hours.

    For your protection, we recommend that you insure the package.

  1. Delivery Policy

    Delivery – Inside South Africa
  2. We utilise Speed Services Courier Services which will deliver your order to your nearest convenient Post Office. Those towns who do not operate within Speed Services structure : a nearby town post office will be used. For Counter To Counter Delivery via Speed Services you will be charged R75.00 per order [per kilogram]. A cheaper POSTAGE rate in R45 per kilogram has been introduced via registered Surface Mail Post. Delivery within 10 days. Your shipping charges will be displayed in your Shopping Basket when you place your order.

    Delivery – Outside South Africa

    We ship worldwide. All non-South African customers to chose International Shipping.
    We do ship to all African countries

  3. Privacy Policy

    Subterania Music completely respect your privacy.
    We will never sell, rent or give away your name, email or address to anyone – ever.
    We will use your email address only to communicate with you about your orders. Your email address will automatically be added to our mailing list powered by this site.

PAYMENT DETAILS

Direct bank deposits, Paypal payments : email dave@subterania.co.za for paypal details
Internet transfer email dave@subterania.co.za for banking details
Credit card payments are Thawte secured via Virtual Card Services. We do not store your credit card details. Paypal option is now available for international orders.

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