Terms and Conditions

  1. Terms and Conditions Subterania Music is a business in the music entertainment industry that specialise in selling local and import CD’s, DVD’s, Merchandise, Movies, Concert Tickets and other paraphernalia in the alternative and metal music genre.  Please note the different shipping times as most of the titles have to be imported in or located at South African record labels.
  2. Return / Refund Policy Returns — 30 day unconditional guarantee on faulty products
    Worn or washed t-shirts may not be returned.The provision of goods by Subterania  Music is subject to availability. In cases of unavailability, Subterania Music will refund the client in full within 30 days.Due to the high rate of music piracy, orders already received by clients in good condition cannot be returned. Should you receive an incorrect, faulty or damaged item, you must notify Subterania Music within 48 hours of receiving the item by Contacting Us, You will then be entitled to return the item to Subterania Music.Subterania Music will replace the item with another copy of the same item and deliver it to you at no additional cost or where Subterania Music is unable to replace the item, refund you the purchase price of the item (including the original delivery and your return postage costs) in full.

    No returns or refunds on SALE items. The Sale is final. If further discounts are seen off the price, this is incorrect and we have the right to cancel that part of the order and refund the customer. We have the right to cancel any order and refund the customer within 48 hours.

    For your protection, we recommend that you insure the package.

  1. Delivery Policy

    Delivery – Inside South Africa
  2. We utilise POSTNET and Courier Services which will deliver your order to your door. For POSTNET Counter To Counter Delivery via POSTNET you will be charged a flat rate of R120.00 per order. Courier has a flat rate of R 150.00. NO SAPO delivery, we’d like you to get your order.

    Delivery – Outside South Africa   
    We ship nationwide only. All non-South African customers can contact us for possible international delivery. Email info@subterania.co.za

  3. Privacy Policy Subterania Music completely respect your privacy.
    We will never sell, rent or give away your name, email or address to anyone – ever.
    We will use your email address only to communicate with you about your orders. Your email address will automatically be added to our mailing list powered by this site.


Direct bank deposits and Card Payments via Ikhokha Financial services.
Internet transfer email dave@subterania.co.za for banking details
We do not store your credit card details. Email us on info@subterania.co.za for Paypal option for international orders. Buyer to pay all paypal fees. Subterania Music will not be held responsible for any paypal fees incurred.

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